Privacy & Terms

How your information is handled

This is a static website. The trip form runs in your browser and opens WhatsApp with the details you entered; the website itself does not submit or store that form data on a Poker at Queenco database.

Contact and external services

If you continue through WhatsApp, Telegram, email, PokerLens, the App Store or Google Play, those third-party services process the information you choose to share under their own privacy terms.

Trip and membership information

Travel dates, room preferences, game preferences, flight or pickup details and PokerLens membership information are used by the poker team to answer your request and organise the services you ask for.

Privacy-friendly analytics and hosting

The website records aggregated page views and clicks on booking, WhatsApp and Telegram controls through a first-party endpoint. It does not use analytics cookies or store form content, names, contact details, IP addresses or device identifiers in the analytics file. IONOS may separately maintain standard technical server logs for security and operation.

Complimentary benefits and rakeback

Benefits, games, rates, rakeback and availability require prior written confirmation from the Poker at Queenco team. Rakeback and personalised player benefits are agreed individually and are not a universal entitlement.

Questions, access and deletion requests

For questions about information shared with the poker team, or to request access, correction or deletion of information the team controls, email poker@queencoasia.com. Messages already held by WhatsApp, Telegram, email providers, PokerLens, Apple or Google remain subject to those services’ own policies.

Travel requests and written confirmation

Sending a form or message does not create a booking or guarantee a benefit. Hotel, playing requirements, transfers, meals, rates, rakeback, availability, changes and cancellations apply only as set out in the written confirmation sent by the Poker at Queenco team. Third-party hotel, airline and transport terms may also apply.

Responsible play

Casino services are for guests aged 21 and over. Set time and spending limits, take breaks and never chase losses. You may ask the poker team to stop sending promotional messages at any time.